The Ghana Education Service (GES) has announced progress in addressing salary arrears and Staff ID challenges affecting teachers recruited in 2024, confirming that 347 outstanding salary cases have been processed and submitted to the Controller and Accountant-General’s Department (CAGD) for validation and payment.
The Service also revealed that five of the 124 cases involving teachers who are yet to receive their Staff IDs have been successfully resolved, with the affected individuals expected to receive their identification numbers in the coming weeks.
The update was contained in a statement issued by the GES Public Relations Unit on Friday, November 13, 2026.
According to the statement, GES Management established a dedicated Help Desk at its headquarters on September 8, 2026, to address individual complaints from teachers recruited in 2024 who were experiencing salary-related difficulties.
The initiative was designed to provide affected teachers with an opportunity to submit their grievances and enable the Service to investigate and resolve their concerns.
The Help Desk operated for a month, ending October 8, 2026, and received a total of 471 complaints for assessment.
Of the complaints recorded, 347 related to unpaid salary arrears, while the remaining 124 were from teachers who had not been issued Staff IDs.
GES indicated that all 347 salary arrears cases had undergone processing and been forwarded to CAGD for the necessary validation and subsequent payment.
However, the resolution of the Staff ID cases remains limited, with only five out of the 124 complaints successfully processed so far. This leaves 119 cases yet to be verified.
The Service attributed the difficulties to the absence of records for the affected individuals in its database, as well as challenges in authenticating their appointment letters through the required procedures.
GES further disclosed that Regional Directors with affected teachers working in their jurisdictions had been formally queried to explain how the individuals were allowed to teach in schools despite the outstanding verification issues.
The Service has assured teachers whose cases have been successfully processed that their outstanding entitlements, including salary arrears, will be paid accordingly.
Meanwhile, the 119 unresolved Staff ID cases remain subject to further verification before the affected teachers can be issued their identification numbers.