The government is taking steps to modernise how power outages are reported in Ghana, with plans to introduce a WhatsApp-based platform that will let users quickly report faults and prompt swift action from technical teams.
According to the Minister of Energy and Green Transition, John Abdulai Jinapor, the initiative is designed to remove delays linked to traditional call centres and strengthen communication between electricity providers and consumers.
Speaking on the final day of the president’s resetting tour of the Northern Region, he stressed the government’s commitment to improving the electricity, renewable energy, and petroleum sectors, while also enhancing communication systems.
He explained that the new platform will allow consumers to skip call lines entirely. Instead, users can simply send a WhatsApp message with their location whenever there is an outage, and technical teams will be dispatched immediately to resolve the issue.
This development marks a move toward real-time service delivery, with authorities expecting it to cut downtime and greatly improve customer satisfaction in electricity distribution.
The initiative is also set to boost digital interaction within the power sector, as the government uses mobile technology to address long-standing challenges in fault reporting and response times.